Refund and Cancellation Policy

Refund and Cancellation Policy

At Oyy Media, we are committed to providing you with the best shopping experience possible. Please review our refund and cancellation policy below:

Cancellation Policy:

  1. Cancellation requests are accepted within 7 days from the date of purchase.

  2. To request a cancellation, please contact our customer service team at with your order details.

  3. Cancellations will be processed as per our discretion, and a cancellation confirmation will be sent to you via email.

  4. Once an order has been shipped, it cannot be cancelled. Please refer to our return policy for further assistance.

Refund Policy:

  1. We accept refunds for damaged or incorrect products only.
  2. To be eligible for a refund, you must notify us within 7 days of receiving the damaged or incorrect item.
  3. Please contact our customer service team at with your order details and clear images of the damaged product or the incorrectly received item to initiate the refund process.
  4. Refunds will be issued in the original form of payment or as store credit, at our discretion.
  5. Shipping charges are non-refundable. The cost of return shipping for damaged or wrong products will be the responsibility of the customer unless otherwise stated by
  6. Refunds will be processed within 3-5 business days after we receive the returned item in satisfactory condition.
  7. We reserve the right to refuse refunds if the returned products are deemed to be in non-resalable condition due to misuse, neglect, or improper handling.

Please note:

  • All cancellation and refund requests are subject to approval by
  • Refunds are processed based on the original payment method used during the purchase.
  • We reserve the right to modify or update our refund and cancellation policy without prior notice.

If you have any further questions or concerns regarding our refund and cancellation policy, please feel free to contact us at